Welcome to Our New Website!

FAQs

FAQs

      How long will it take for my package to arrive?

      Processing time are listed in the description of product. During sales, processing times can increase so please plan accordingly. Shipping takes 2-3 days after processing time. 

      Due to Covid-19, shipping times can take longer.

      Are the Wefts/Tracks cut?

      Yes, units are made on the sewing machine and tracks/weft are cut after each row is sewn down. Cutting the wefts ensures that the unit is flat and not bulky.

      Where does the hair come from?                                                             

      China. As you look through our website our hair is listed as "Virgin Hair". We used to label our hair as "Brazilian, Peruvian, etc.", yet stopped using those labels some time ago simply because it's not true. Just marketing.  We sell authentic virgin hair, that has great quality and can last two years or more depending on how you take care of the hair. Take care of your hair and it will take care of you.                                                                     

      What is the color of the hair?

      Our extensions vary between natural black and natural brown.

       How long do our wigs last?

      Our Custom Wigs can last 2+ years with proper care. After your wig is constructed you can always book your wig for a Wig Maintenance Service to assist with upkeep. Please take a look at the Hair Care tab located at the bottom of the screen for tips.