Shipping Policy

  • Our packages are shipped through USPS Priority Mail.
  • Every order has a tracking number, we immediately send you the tracking number once your order is prepared for shipment. Make sure you email is correct. 
  • Shipping and Billing address must MATCH!
  • Make sure your address is complete. Include any apartment numbers. If you don't the carrier can deny delivering your package. 
  • You can track your package through the shipping email we will send you, USPS.COM, or by calling them directly at 1-800-ASK-USPS® (1-800-275-8777).

Please understand that we are NOT responsible for lost or stolen items. We will do our very best in confirming accurate delivery, but please contact your local authorities and postal office.

*Due to Covid-19, many shipping carriers still have shipping delays due to changes in their policies, our system helps you track your order as best as possible.

Due to the nature of the products, ALL SALES ARE FINAL.

Exchanges (if applicable)

  • We only replace items if we have sent you the wrong items. 
  • If your items needs to be exchanged please email to notify owner of error as soon as possible.
  • Items must be in the original condition to be considered for exchange.
Our shipping information is:
Kay The Wig Creator
P.O. Box 31763
Clarksville, TN 37040
If you will be sending an item back please purchase a tracking number for it so we can know when to expect package.